Property Manager

Purpose: The Property Manager is responsible for overseeing the operations of housing properties, ensuring efficient management, maintaining high occupancy rates, enforcing lease terms, and supervising on-site staff. This role demands a mix of administrative expertise, tenant relations, and property maintenance oversight. The Property Manager reports to the Director of Housing and is integral to maintaining a safe, well-maintained living environment for residents.

Responsibilities:

Customer Service:

? Engage with tenants to address complaints, resolve conflicts, and enforce lease agreements.

? Work with tenants on payment arrangements, lease compliance, and document submission.

? Provide guidance and counseling to tenants facing eviction or other issues.

Administrative:

? Approve purchase orders, order supplies, and ensure administrative records are accurate and timely.

? Monitor Tenant Account Receivables (TARs) and ensure rent collections are timely and below a 2.5% delinquency rate.

? Ensure all bank deposits match tenant accounts payable and are processed promptly.

? Conduct routine property inspections, including move-in and move-out assessments.

? Supervise contractors’ work, ensuring it meets quality standards.

? Schedule and coordinate outside contractors for repairs and maintenance.

Supervision:

? Oversee the performance of on-site staff, including maintenance personnel, a receptionist/intake specialist, and an assistant property manager.

? Assign tasks, set performance standards, and conduct regular evaluations.

? Provide training to new employees and evaluate introductory employees’ progress.

? Develop and deliver training programs for new hires, ensuring they are familiar with policies and procedures.

All other duties as assigned.

Knowledge, Skills, and Abilities:

? General understanding of rental management principles and housing regulations.

? Familiarity with HUD guidelines and compliance requirements.

? Basic financial and budget management.

? Proficiency in Microsoft Office (Word, Excel, Outlook), Zoom, Microsoft Teams, and Tenmast Tenant Management Software.

? Excellent communication skills, both written and verbal.

? Excellent organizational and time management skills. Ability to multitask.

Qualifications:

? Must possess a high school diploma or GED, with at least two (2) years of property management experience.

? Must be willing and able to obtain the following certification within six (6) months of employment:

? Rent Calculation Certification

? Housing Management Certification

? Must be bondable and insurable under the Housing Authority’s insurance policy.

? Ability to travel occasionally for training or other purposes.

Physical Requirements:

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Supervisory Responsibilities: This position is a supervisory position and oversees the following positions:

? Maintenance

? Receptionist/Intake Specialist

? Assistant Property Manager