Adult Learner Services Office Advisor

The Adult Learner Services Office Advisor is responsible for ensuring Adult Learner Services Office (ALSO) students receive the necessary assistance and information to become a successful matriculated student. The Advisor will be responsible for advising the student to ensure that general education requirements and pre-professional requirements are completed. In addition, they will continue to work with each student as they fulfill the requirements for the major. 
 
ESSENTIAL FUNCTIONS:

• Represent the University & ALSO at Career Fairs and other recruiting events
• Actively seek recruiting opportunities with business and industry partners

• Advise students ensuring that all general education and pre-professional requirements are completed; continue advising students through the completion of the program
• Communicate with ALSO students on a regular basis and maintain communication log tracking methods of contact with each student
• Assist prospective ALSO students with information about admissions criteria, academic programs, financial aid programs, and learning resources available at Athens State University
• Work with the ALSO Director to develop outreach activities aimed at promoting degree completion
• Advise students on various means of documenting non-traditional credit and assist/guide students through the appropriate process(es)
• Be flexible in advising (appointments, walk-ins, telephone, facsimile, and email)
• Work with the Director to establish recruitment goals and retention goals, as well as annual assessments with specific action plans developed to improve results
• Collect data on students, recruitment, and retention; analyze data, and assist in the preparation of necessary reports

• Proctor exams in the University Testing Center as needed

• Maintain the security of confidential information, files, and documents
• Comply with all university policies
• Demonstrate flexibility and adaptability to changing work scope and tasks based on need
• Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff
• Maintain “open door” to internal and external customers
• Identify opportunities for improvements to work practices and offer viable solutions for implementation
• Proactively engage in problem-solving related to tasks in this position with internal and external people
• Routinely practice self-monitoring by assessing self to make improvements or take corrective action to improve performance

• Complete other duties as assigned

• Bachelor’s degree from a regionally accredited institution required

• One to three years’ experience in advising students at the postsecondary level
• Ability to put students at ease and create a welcoming low-stress advising environment
• In-depth experience in various computer applications; Banner experience preferred
• Proven ability to learn and retain knowledge of various, and sometimes complex, policies, procedures, and educational processes
• Excellent customer service skills
• Demonstrated knowledge of University admissions and registration process

• This position will have flexible hours to include nights and weekends with some travel.  Must attend transfer programs, and recruiting events and make market visits as directed
• Must be willing and able to travel by auto to perform university business
• Must be eligible to meet and maintain auto insurance requirements of the university

• Effective oral and written communication
• Ability to work independently and maintain effective working relationships with others
• Knowledge of the university’s transcript evaluation process and registration procedures
• Must be proactive and a problem-solver
• Possess a strong sense of customer service
• Ability to maintain confidentiality
• Ability to react to change productively

• Flexibility in accomplishing multiple tasks

• Must be able to remain in a stationary position such as standing and/or sitting for up to 65% of the time
• Occasionally in low postures such as crouching or kneeling for tasks such as filing or event setup
• Must be able to adjust or move objects up to 20 pounds in all directions
• Frequently tasked with repeating motions that may include the wrists, hands, and/or fingers
• This job requires frequent verbal and written communication
• Occasionally operates a motor vehicle for university business
• Occasionally tasked with working after hours including nights and weekends