Decatur Housing Authority Property Manager
Purpose: The Property Manager is responsible for overseeing the operations of housing properties, ensuring efficient management, maintaining high occupancy rates, enforcing lease terms, and supervising on-site staff. This role demands a mix of administrative expertise, tenant relations, and property maintenance oversight. The Property Manager reports to the Director of Housing and is integral to maintaining a safe, well-maintained living environment for residents.
Responsibilities:
Customer Service:
- Engage with tenants to address complaints, resolve conflicts, and enforce lease agreements.
- Work with tenants on payment arrangements, lease compliance, and document submission.
- Provide guidance and counseling to tenants facing eviction or other issues.
- Approve purchase orders, order supplies, and ensure administrative records are accurate and timely.
- Monitor Tenant Account Receivables (TARs) and ensure rent collections are timely and below a 2.5% delinquency rate.
- Ensure all bank deposits match tenant accounts payable and are processed promptly.
- Conduct routine property inspections, including move-in and move-out assessments.
- Supervise contractors’ work, ensuring it meets quality standards.
- Schedule and coordinate outside contractors for repairs and maintenance.
- Oversee the performance of on-site staff, including maintenance personnel, a receptionist/intake specialist, and an assistant property manager.
- Assign tasks, set performance standards, and conduct regular evaluations.
- Provide training to new employees and evaluate introductory employees’ progress.
- Develop and deliver training programs for new hires, ensuring they are familiar with policies and procedures.
Knowledge, Skills, and Abilities:
- General understanding of rental management principles and housing regulations.
- Familiarity with HUD guidelines and compliance requirements.
- Basic financial and budget management.
- Proficiency in Microsoft Office (Word, Excel, Outlook), Zoom, Microsoft Teams, and TenMast Tenant Management Software.
- Excellent communication skills, both written and verbal.
- Excellent organizational and time management skills. Ability to multitask.
- Must possess a high school diploma or GED, with at least two (2) years of property management experience.
- Must be willing and able to obtain the following certification within six (6) months of employment:
- Rent Calculation Certification
- Housing Management Certification
- Must be bondable and insurable under the Housing Authority’s insurance policy.
- Ability to travel occasionally for training or other purposes.
Physical Requirements:
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Supervisory Responsibilities: This position is a supervisory position and oversees the following positions:
- Maintenance
- Receptionist/Intake Specialist
- Assistant Property Manager
